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Task Delegation From AI to Humans : A Principal-Agent Perspective

Title data

Guggenberger, Tobias ; Lämmermann, Luis ; Urbach, Nils ; Walter, Anna ; Hofmann, Peter:
Task Delegation From AI to Humans : A Principal-Agent Perspective.
In: Proceedings of the 44th International Conference on Information Systems (ICIS). - Hyderabad, India , 2023

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Projektgruppe WI Künstliche Intelligenz
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Abstract in another language

Increasingly intelligent AI artifacts in human-AI systems perform tasks more autonomously as entities that guide human actions, even changing the direction of task delegation between humans and AI. It has been shown that human-AI systems achieve better results when the AI artifact takes the leading role and delegates tasks to a human rather than the other way around. This study presents phenomena, conflicts, and challenges that arise in this process, explored through the theoretical lens of principal-agent theory (PAT). The findings are derived from a systematic literature review and an exploratory interview study and are placed in the context of existing constructs of PAT. Furthermore, this article paper identifies new causes of tensions that arise specifically in AI-to-human delegation and calls for special mechanisms beyond the classical solutions of PAT. The paper thus contributes to the understanding of autonomous AI and its implications for human-AI delegation.

Further data

Item Type: Article in a book
Refereed: Yes
Keywords: Delegation; artificial intelligence; human-AI collaboration; principal-agent theory
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Branch Business and Information Systems Engineering of Fraunhofer FIT
Research Institutions > Affiliated Institutes > FIM Research Center for Information Management
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 25 Oct 2023 08:26
Last Modified: 25 Oct 2023 08:26