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Issues Regarding IT Consumerization : How Mixed IT Portfolios of Private and Business IT Components Cause Unreliability

Title data

Lanzl, Julia ; Schoch, Manfred ; Gimpel, Henner:
Issues Regarding IT Consumerization : How Mixed IT Portfolios of Private and Business IT Components Cause Unreliability.
In: Australasian Journal of Information Systems. Vol. 27 (2023) . - pp. 1-26.
ISSN 1449-8618
DOI: https://doi.org/10.3127/ajis.v27i0.4121

Official URL: Volltext

Abstract in another language

With increasing mobile work due to the COVID-19 pandemic, the usage and relevance of consumer IT for business purposes have substantially increased. In this light, an understudied area of IT consumerization, the adverse outcomes for employees using consumer IT for business purposes, is of major importance. We conduct a mixed-methods study to investigate the adverse outcomes of IT consumerization. We build on prior studies and end-user interviews to draw connections between IT consumerization and unreliability as one known technostressor. A quantitative survey of 162 full-time employees shows that IT consumerization is associated with increased unreliability. The users’ general computer self-efficacy, instead, decreases unreliability, and unreliability leads to various job-related and health-related outcomes. We show that unreliability is driven by users’ experience while trying to integrate private and business IT components for business purposes. We follow up on this observation through a qualitative analysis of open-ended survey questions to detail users’ experiences. Our findings emphasize the need to examine the negative outcomes of IT consumerization, despite its well-studied positive effects. We suggest that organizations should strive to integrate business and private IT as much as IT security constraints allow for reduced technostress.

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: IT consumerization; BYOD; Technostress; Self-efficacy; Integration
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management > Chair Information Systems and Value-Based Business Process Management - Univ.-Prof. Dr. Maximilian Röglinger
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Branch Business and Information Systems Engineering of Fraunhofer FIT
Research Institutions > Affiliated Institutes > FIM Research Center for Information Management
Faculties
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: No
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 27 Oct 2023 08:44
Last Modified: 08 Nov 2023 12:21
URI: https://eref.uni-bayreuth.de/id/eprint/87409