Literature by the same author
plus at Google Scholar

Bibliografische Daten exportieren
 

Process Mining for Resilient Airport Operations : A Case Study of Munich Airport’s Turnaround Process

Title data

Rott, Julian ; König, Fabian ; Häfke, Hannes ; Schmidt, Michael ; Böhm, Markus ; Kratsch, Wolfgang ; Krcmar, Helmut:
Process Mining for Resilient Airport Operations : A Case Study of Munich Airport’s Turnaround Process.
In: Journal of Air Transport Management. Vol. 112 (2023) . - 102451.
ISSN 0969-6997
DOI: https://doi.org/10.1016/j.jairtraman.2023.102451

Official URL: Volltext

Project information

Project title:
Project's official title
Project's id
Projektgruppe WI Wertorientiertes Prozessmanagement
No information

Abstract in another language

The aviation industry has faced significant challenges in recent years, including a punctuality crisis in 2018/19 and the ongoing impact of COVID-19 on operations since March 2020. Hence, the industry seeks innovative ways to optimize its operations and become more resilient. Process Mining (PM) has proven valuable in various settings and industries by analyzing event-log data extracted from existing information systems. As airports play a critical role within the aviation network, we expand on a case study-based methodology and employ PM techniques to analyze data generated within the airport collaborative decision-making (ACDM) framework for the turnaround process at Munich Airport. We show that applying PM enhances operational transparency, reveals performance differences between ground-handling corporations and airlines, and identifies data quality problems with the implemented ACDM framework. Additionally, we develop a conceptual framework demonstrating the positive influence of PM on airport resilience. Our study contributes to the aviation literature and resilience theory by showcasing the potential of PM for analyzing and optimizing operational airport processes. Since the ACDM framework is widely used in Europe, researchers and practitioners can apply our approach to improve turnaround processes at other European airports.

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: Process mining; Turnaround process; Resilience theory; Airport collaborative decision making (ACDM); Munich airport
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management > Chair Information Systems and Value-Based Business Process Management - Univ.-Prof. Dr. Maximilian Röglinger
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Branch Business and Information Systems Engineering of Fraunhofer FIT
Research Institutions > Affiliated Institutes > FIM Research Center for Information Management
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 19 Feb 2024 11:50
Last Modified: 19 Feb 2024 11:50
URI: https://eref.uni-bayreuth.de/id/eprint/88641