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Toward Seamless Mobility-as-a-Service : Providing Multimodal Mobility Through Digital Wallets

Title data

Höß, Alexandra ; Lautenschlager, Jonathan ; Sedlmeir, Johannes ; Fridgen, Gilbert ; Schlatt, Vincent ; Urbach, Nils:
Toward Seamless Mobility-as-a-Service : Providing Multimodal Mobility Through Digital Wallets.
In: Business & Information Systems Engineering. (February 2024) .
ISSN 1867-0202

Official URL: Volltext

Project information

Project title:
Project's official title
Project's id
Projektgruppe WI BLockchain-Labor
No information
Projektgruppe WI Digitalisierung
No information
Projektgruppe WI Strategisches IT-Management
No information

Abstract in another language

With growing awareness of sustainability and convenience expectations, customers are increasingly demanding integrated and seamless mobility in the form of mobility-as-a-service (MaaS). However, as centralized MaaS platforms have thus far failed to integrate a critical share of mobility service providers (MSPs), travelers lack opportunities to efficiently combine the various mobility services required for seamless end-to-end itinerary coverage. Particularly, MSPs often refuse to collaborate by devolving control over customer interfaces or sensitive data owing to threats of market power concentration. While alternative blockchain-based approaches aim to provide equal market access, they cannot sufficiently align competing business goals and face substantial problems resulting from the replicated processing of sensitive data. Both researchers and practitioners have recently suggested decentralized digital identity management enabled by digital wallets as a promising mechanism to exchange verifiable identity attributes while mitigating problems related to data aggregation. Following a design science research approach, the article accordingly explores how digital wallets can address the shortcomings of existing approaches to MaaS. It contributes a novel IS architecture and principles for a design at the nexus of centralized and decentralized solutions to mitigate tensions between cooperation and competition. Further, the findings indicate that when building decentralized solutions, one should also consider components beyond blockchain and smart contracts.

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: Blockchain; Coopetition; Digital identity Blockchain; Coopetition; Digital identity; Digital infrastructure; Platform; Self-sovereign identity
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Branch Business and Information Systems Engineering of Fraunhofer FIT
Research Institutions > Affiliated Institutes > FIM Research Center for Information Management
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 22 Mar 2024 07:22
Last Modified: 22 Mar 2024 07:22