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Petter, Sebastian ; Fichtner, Myriel ; Jablonski, Stefan:
Considering User Preferences During Business Process Execution Using Content-Based Filtering.
In: Filipe, Joaquim ; Śmiałek, Michał ; Brodsky, Alexander ; Hammoudi, Slimane
(Hrsg.):
Enterprise Information Systems. -
Cham
: Springer
,
2023
. - S. 415-429
ISBN 978-3-031-39386-0
DOI: https://doi.org/10.1007/978-3-031-39386-0_20
Abstract
Shortening processing time and increasing the quality of process outcomes are two of the main goals of most companies regarding business processes. Business Process Management (BPM) is used to realize these company goals. One of the fundamentals of executing business processes often neglected during process optimization are human resources. Considering other user-centered domains, recommender systems often support users during decisions to increase user satisfaction. This inspired us to apply techniques established by recommender systems in the BPM domain since employee satisfaction significantly influences productivity. Thus, considering user preferences during business process execution leads employees to be more satisfied and productive. We proposed a recommendation service that exploits the information from event logs to guide users during process execution. In this paper, we refine this approach and make it more effective. In addition, as another major contribution of this paper, a proof of concept implementation is conducted to show the feasibility of our concept.
Weitere Angaben
| Publikationsform: | Aufsatz in einem Buch |
|---|---|
| Begutachteter Beitrag: | Ja |
| Institutionen der Universität: | Fakultäten > Fakultät für Mathematik, Physik und Informatik Fakultäten > Fakultät für Mathematik, Physik und Informatik > Institut für Informatik Fakultäten > Fakultät für Mathematik, Physik und Informatik > Institut für Informatik > Lehrstuhl Angewandte Informatik IV Fakultäten > Fakultät für Mathematik, Physik und Informatik > Institut für Informatik > Lehrstuhl Angewandte Informatik IV > Lehrstuhl Angewandte Informatik IV - Univ.-Prof. Dr.-Ing. Stefan Jablonski |
| Titel an der UBT entstanden: | Ja |
| Themengebiete aus DDC: | 000 Informatik,Informationswissenschaft, allgemeine Werke > 004 Informatik |
| Eingestellt am: | 11 Jun 2024 08:31 |
| Letzte Änderung: | 11 Jun 2024 08:31 |
| URI: | https://eref.uni-bayreuth.de/id/eprint/89725 |