A Logics Perspective On Digital Transformation In Public Administration : Ethnographic Insights From Germany

Title data

García González, Anaís ; Hermann, Julia ; Kneissel, Katharina ; Kreuzer, Thomas ; Kuch, Felicitas ; Maronna Aigner, Karolina ; Oberländer, Anna Maria:
A Logics Perspective On Digital Transformation In Public Administration : Ethnographic Insights From Germany.
In: Proceedings of the 34th European Conference on Information Systems (ECIS). - Mailand, Italien , 2026

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Abstract in another language

Digital transformation in public administration faces unique challenges. While digital transformation emphasizes agility, customer-centricity, and data-driven innovation, public administration is rooted in equity, accountability, and the obligation to serve the public interest. As these deeply embedded values coexist, they frequently collide, producing tensions that shape how digital transformation is interpreted and enacted. To uncover the tensions’ underlying root causes, this study adopts a logics perspective and explores organizing logics of digital transformation and public administration, and how they interrelate. Drawing on six months of ethnographic fieldwork in a German public digital agency and an assessing literature review, we identify three tensions in practices that emerge from the encounter of conflicting underlying organizing logics. Our findings advance Information Systems and digital government research by revealing deep structural value conflicts, and the role of logics in managing digital transformation in public administration.

Further data

Item Type:	Article in a book
Refereed:	Yes
Keywords:	public administration; digital transformation; logics; tensions; ethnographic study
Institutions of the University:	Faculties > Faculty of Law, Business and Economics > Department of Business Administration Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management > Chair Business Administration XVII - Information Systems and Value-Based Business Process Management - Univ.-Prof. Dr. Maximilian Röglinger Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Junior Professor Information Systems Management and Digital Transformation Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Junior Professor Information Systems Management and Digital Transformation > Junior Professor Information Systems Management and Digital Transformation - Juniorprof. Anna Maria Oberländer Profile Fields Profile Fields > Emerging Fields Profile Fields > Emerging Fields > Innovation and Consumer Protection Research Institutions Research Institutions > Affiliated Institutes Research Institutions > Affiliated Institutes > Branch Business and Information Systems Engineering of Fraunhofer FIT Research Institutions > Affiliated Institutes > FIM Research Center for Information Management
Result of work at the UBT:	Yes
DDC Subjects:	000 Computer Science, information, general works > 004 Computer science 300 Social sciences > 330 Economics
Date Deposited:	09 Jun 2026 05:29
Last Modified:	09 Jun 2026 05:29
URI:	https://eref.uni-bayreuth.de/id/eprint/97881