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An Economic Decision Model for Determining the Appropriate Level of Business Process Standardization

Title data

Afflerbach, Patrick ; Bolsinger, Manuel ; Röglinger, Maximilian:
An Economic Decision Model for Determining the Appropriate Level of Business Process Standardization.
In: Business Research. Vol. 9 (2016) Issue 2 . - pp. 335-375.
ISSN 2198-2627
DOI: https://doi.org/10.1007/s40685-016-0035-6

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Project information

Project title:
Project's official titleProject's id
Projektgruppe WI Wertorientiertes ProzessmanagementNo information

Abstract in another language

Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the perfor-mance of their processes is business process standardization (BPS). So far, research on BPS has predominantly taken a descriptive perspective, analyzing how BPS affects different dimensions of process performance (e.g., cost, quality, time, flexibility). Only very few studies capitalize on the mature body of descriptive BPS knowledge to assist in determining an appropriate BPS level for an organization‘s processes. Moreover, these studies do not resolve the BPS trade-off, i.e., the partly conflicting effects of BPS on process performance. To address this research problem, we propose a decision model that provides guidance on how to determine an economically ap-propriate BPS level for a business process. We thereby adopt the design science research (DSR) paradigm and draw from the body of knowledge on BPS as well as value-based management. We evaluated the decision model by discussing its design specification against theory-backed design objectives. We also validated the model’s applicability and usefulness in a real-world case where we applied the decision model and a prototypical implementation to the coverage switching processes of an insurance broker pool company. Finally, we challenged the decision model against accepted evaluation criteria from the DSR literature.

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: Business process management; business process standardization; decision model; process per-formance management; value-based management
Institutions of the University: Faculties
Faculties > Faculty of Law, Business and Economics
Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and Value Oriented Process Management
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professorship Business Information Systems and Value Oriented Process Management > Professorship Business Information Systems and Value Oriented Process Management - Univ.-Prof. Dr. Maximilian Röglinger
Research Institutions
Research Institutions > Research Centres > Forschungszentrum für Modellbildung und Simulation (MODUS)
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Research Institutions > Research Centres
Result of work at the UBT: Yes
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 27 May 2016 09:00
Last Modified: 31 Aug 2018 10:01
URI: https://eref.uni-bayreuth.de/id/eprint/32456