Literatur vom gleichen Autor/der gleichen Autor*in
plus bei Google Scholar

Bibliografische Daten exportieren
 

Exploring Subscription Renewal Intention of Operational Cloud Enterprise Systems : A Stakeholder Perspective

Titelangaben

Walther, Sebastian ; Sarker, Saonee ; Sedera, Darshana ; Otto, Boris ; Wunderlich, Philipp:
Exploring Subscription Renewal Intention of Operational Cloud Enterprise Systems : A Stakeholder Perspective.
In: AMCIS 2013 proceedings : 19th Americas Conference on Information Systems. - s.l. : Association for Information Systems , 2013

Volltext

Link zum Volltext (externe URL): Volltext

Abstract

Retaining customers is a relevant topic throughout all service industries. However, only limited attention has been directed towards studying the antecedents of subscription renewal in the context of operational cloud enterprise systems. Cloud services have historically been offered as subscription-based services with the (theoretical) possibility of seamless service cancellation, in contrast to classical IT-Outsourcing contracts or license-based software installations of on-premise enterprise systems. In this work, we investigate the central concept of subscription renewal by focusing on different facets of IS success and their relevance for distinct employee cohorts. Analyzing inter-cohort differences has strong practical implications, as it helps IT vendors to focus on specific IT-related factors when trying to retain customers. Therefore an empirical study was undertaken. The hypotheses were developed on an individual level and tested using survey responses of IT decision makers within companies that adopted cloud enterprise systems. Gathered data was then analyzed using PLS. The results show that subscription renewal intention of the strategic cohort is mainly based on perceived system quality, whereas information quality explains most of the variance of subscription renewal in the management cohort. Beneath the cloud enterprise systems specific contributions, the work adds to the theoretical body of research related to IS success and IS continuation, as well as stakeholder perspectives.

Weitere Angaben

Publikationsform: Aufsatz in einem Buch
Begutachteter Beitrag: Ja
Institutionen der Universität: Fakultäten
Fakultäten > Rechts- und Wirtschaftswissenschaftliche Fakultät
Fakultäten > Rechts- und Wirtschaftswissenschaftliche Fakultät > Fachgruppe Betriebswirtschaftslehre
Fakultäten > Rechts- und Wirtschaftswissenschaftliche Fakultät > Fachgruppe Betriebswirtschaftslehre > Lehrstuhl Betriebswirtschaftslehre VII - Wirtschaftsinformatik
Fakultäten > Rechts- und Wirtschaftswissenschaftliche Fakultät > Fachgruppe Betriebswirtschaftslehre > Lehrstuhl Betriebswirtschaftslehre VII - Wirtschaftsinformatik > Lehrstuhl Betriebswirtschaftslehre VII - Wirtschaftsinformatik - Univ.-Prof. Dr. Torsten Eymann
Titel an der UBT entstanden: Ja
Themengebiete aus DDC: 000 Informatik,Informationswissenschaft, allgemeine Werke
000 Informatik,Informationswissenschaft, allgemeine Werke > 000 Allgemeines, Wissenschaft
300 Sozialwissenschaften > 330 Wirtschaft
Eingestellt am: 13 Aug 2014 09:54
Letzte Änderung: 14 Aug 2014 07:02
URI: https://eref.uni-bayreuth.de/id/eprint/917