Exploring Organizational Level Continuance of Cloud-Based Enterprise Systems

Titelangaben

Walther, Sebastian ; Sarker, Saonee ; Urbach, Nils ; Sedera, Darshana ; Eymann, Torsten ; Otto, Boris:
Exploring Organizational Level Continuance of Cloud-Based Enterprise Systems.
In: Proceedings of the 23rd European Conference on Information Systems (ECIS). - Münster, Germany , 2015
ISBN 978-3-00-050284-2
DOI: https://doi.org/10.18151/7217517

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Abstract

As cloud computing has become a mature technology broadly being adopted by companies across all industries, cloud service providers are increasingly turning their attention to retaining their customers. However, only little research has been conducted on investigating the antecedents of
service continuance in an organizational context. To address this gap in research, we carried out a
quantitative-empirical study. We developed a conceptual model that builds on previous research on
organizational level continuance. We tested this model, using survey data gathered from IT decision
makers of companies which have adopted cloud enterprise systems. The data was analyzed using PLS.
The results show that continuance intention can be predicted both by socio-organizational and
technology-related factors, explaining 55.9 % of the dependent variable’s variance. Besides cloud specific findings, the study also enhances knowledge in the area of organizational level System continuance as well as its connection to IS success.