Title data
Woratschek, Herbert ; Horbel, Chris ; Popp, Bastian:
Identifikation von Servicelücken bei Dienstleistungsunternehmen : die Anwendung des ISL-Ansatzes am Beispiel einer multifunktionalen Sportanlage.
In:
Gouthier, Matthias H. J. ; Coenen, Christian ; Schulze, Henning S. ; Wegmann, Christoph (Hrsg.): Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen. -
Wiesbaden
: Gabler
,
2007
. - pp. 287-303
ISBN 978-3-8349-0688-5
DOI: https://doi.org/10.1007/978-3-8349-9544-5_17
Further data
Item Type: | Article in a book |
---|---|
Refereed: | No |
Institutions of the University: | Faculties Faculties > Faculty of Law, Business and Economics Faculties > Faculty of Law, Business and Economics > Department of Business Administration Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration VIII - Marketing and Services Management Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration VIII - Marketing and Services Management > Chair Business Administration VIII - Marketing and Services Management - Univ.-Prof. Dr. Herbert Woratschek |
Result of work at the UBT: | Yes |
DDC Subjects: | 300 Social sciences > 330 Economics |
Date Deposited: | 26 Aug 2014 13:25 |
Last Modified: | 05 Feb 2015 13:11 |
URI: | https://eref.uni-bayreuth.de/id/eprint/2173 |