Titelangaben
Kundisch, Dennis ; Wolfersberger, Peter ; Klöpfer, Elisabeth:
Enabling eCCRM : Multi-Channel Model and Management for Financial eServices.
In: International Journal on Media Management.
Bd. 3
(2001)
Heft 2
.
- S. 91-104.
ISSN 1424-1250
DOI: https://doi.org/10.1080/14241270109389952