How to Put Organizational Ambidexterity into Practice : Towards a Maturity Model

Titelangaben

Röglinger, Maximilian ; Schwindenhammer, Lisa ; Stelzl, Katharina:
How to Put Organizational Ambidexterity into Practice : Towards a Maturity Model.
In: Weske, Mathias ; Montali, Marco ; Weber, Ingo ; Vom Brocke, Jan (Hrsg.): Proceedings of the 16th International Conference on Business Process Management. - Sydney, Australia , 2018 . - S. 194-210 . - (Lecture Notes in Business Information Processing ; 329 )
ISBN 978-3-319-98650-0
DOI: https://doi.org/10.1007/978-3-319-98651-7_12

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Abstract

Organizational ambidexterity (OA) is a vital capability for surviving in dy-namic business environments by simultaneously pursuing exploitation, i.e., continuous streamlining of business processes, and exploration, i.e., radical innovation of products, services, and processes. During the last years, OA knowledge has continuously matured, comprising insights into performance outcomes, antecedents, and moderators. However, there is a lack of guidance on how to put OA into practice. Addressing this challenge, our research is geared toward the development of an organizational ambidexterity maturity model (OAMM) using a design science research approach. Our OAMM fol-lows a prescriptive purpose of use, helping organizations select actionable practices. To develop our maturity model, we first reviewed the general OA literature to identify actionable practices. Second, we built on the six core el-ements of BPM, i.e., strategic alignment, governance, methods, information technology, people, and culture, to structure identified practices. Third, we used card sorting to assign practices to maturity levels. We evaluated our OAMM with respect to general design principles for maturity models. Our work lays the foundations for the structured development of OA capabilities and for future research in this area.