Towards a Maturity Model : Bed Management Capabilities in Hospitals

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Kerpedzhiev, Georgi ; Manner-Romberg, Tobias ; Meindl, Oliver ; Regal, Christian:
Towards a Maturity Model : Bed Management Capabilities in Hospitals.
In: Proceedings of the 27th European Conference on Information Systems (ECIS). - Uppsala, Sweden , 2019

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Abstract

As instrumental healthcare institutions providing high quality patient care, hospitals are cur-rently facing multiple challenges ranging from pressure to reduce costs to a rapidly increasing elderly population. From a process perspective hospitals feature support and management pro-cesses, which enable the core process of providing patient care. One of the most crucial process areas – bed management – refers primarily to logistics processes related to the physical beds in hospitals. However, these are closely intertwined with diverse management and support pro-cesses (e.g., occupancy management). In order to conceptualize bed management as a process area from a holistic perspective, we develop a capability framework based on a thorough litera-ture review as well as subsequent evaluation of the framework’s relevance, completeness, and practical applicability in two German hospitals. The capability framework includes 30 capabili-ties grouped into six overarching capability areas. It suggests that efficient and effective bed management is predicated on pooling organizational resources from various organizational units and functional areas. Our work serves as a foundation for the development of a respective maturity model. It enables practitioners to systematically manage capabilities related to bed management and supports them in deriving roadmaps, conducting fit/gap analyses, and priori-tizing topics, while accounting for the hospital-specific context.