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Towards a Maturity Model : Bed Management Capabilities in Hospitals

Title data

Kerpedzhiev, Georgi ; Manner-Romberg, Tobias ; Meindl, Oliver ; Regal, Christian:
Towards a Maturity Model : Bed Management Capabilities in Hospitals.
In: Proceedings of the 27th European Conference on Information Systems (ECIS). - Uppsala, Sweden , 2019

Official URL: Volltext

Abstract in another language

As instrumental healthcare institutions providing high quality patient care, hospitals are cur-rently facing multiple challenges ranging from pressure to reduce costs to a rapidly increasing elderly population. From a process perspective hospitals feature support and management pro-cesses, which enable the core process of providing patient care. One of the most crucial process areas – bed management – refers primarily to logistics processes related to the physical beds in hospitals. However, these are closely intertwined with diverse management and support pro-cesses (e.g., occupancy management). In order to conceptualize bed management as a process area from a holistic perspective, we develop a capability framework based on a thorough litera-ture review as well as subsequent evaluation of the framework’s relevance, completeness, and practical applicability in two German hospitals. The capability framework includes 30 capabili-ties grouped into six overarching capability areas. It suggests that efficient and effective bed management is predicated on pooling organizational resources from various organizational units and functional areas. Our work serves as a foundation for the development of a respective maturity model. It enables practitioners to systematically manage capabilities related to bed management and supports them in deriving roadmaps, conducting fit/gap analyses, and priori-tizing topics, while accounting for the hospital-specific context.

Further data

Item Type: Article in a book
Refereed: Yes
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering
Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: No
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 20 May 2019 12:15
Last Modified: 04 Aug 2022 05:23