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Amend, Julia ; Kaiser, Julian ; Uhlig, Lucas ; Urbach, Nils ; Völter, Fabiane:
What Do We Really Need? A Systematic Literature Review of the Requirements for Blockchain-based E-government Services.
In:
Proceedings of the 16th International Conference on Wirtschaftsinformatik (WI). -
Duisburg, Germany
,
2021
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Abstract
Information Systems research acknowledges the importance of identifying requirements to ensure the artifact’s relevance. However, many research articles addressing blockchain technology for e-government capture the requirements which need to be fulfilled only implicitly, for example by defining system objectives or evaluation criteria. Furthermore, focusing on specific use-cases encompasses the risk of overlooking those requirements which are not as obvious but equally important. This causes uncertainty regarding the requirements a blockchain-based e-government service needs to fulfill. Therefore, we conduct a systematic literature review on blockchain-based government-to-citizen e-government services. On this basis, we categorize the requirements as we find that they address either the data of the system, the user, or the system itself. Our categorization provides a structured overview supporting researchers in conducting rigorous design science research and giving practitioners input for the development, testing, and evaluation of new blockchain-based G2C e-government services.