Grief in the Digital Age : Review, Synthesis and Directions for Future Research

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Blaß, Marlene ; Graf-Drasch, Valerie ; Schick, Doreen:
Grief in the Digital Age : Review, Synthesis and Directions for Future Research.
In: Proceedings of the 17th International Conference on Wirtschaftsinformatik (WI). - Nürnberg, Germany , 2022

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Abstract

Death and griefare going digital. Start-up companies are working on avatars that people feed with personal informationwhilealive so that relatives can communicate with this artificial self after death. This is supposed tomake it easier to say goodbye. Considering these digital innovations, the IS community should be the leading discipline forhandling grief. However, IS scholars attribute grief to other disciplines, such as psychology. Likeany crisis, also grief cannot be merited to one single discipline. We conduct a literature reviewand synthesisalongside the ‘BAO framework’ [1].Findings suggest that IS research has so far not grasped the consequences of grief on either individual or organizational and societal levels. To spark future research, we propose 9 clear-cut IS research questions. The provided comprehensive understanding of IS intersecting grief is crucial for different (also practical) stakeholders to leverage the potential of IS in coping with grief.