Exogenous Shocks and Business Process Management : A Scholars' Perspective on Challenges and Opportunities

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Röglinger, Maximilian ; Plattfaut, Ralf ; Borghoff, Vincent ; Kerpedzhiev, Georgi ; Becker, Jörg ; Beverungen, Daniel ; vom Brocke, Jan ; Van Looy, Amy ; del-Río-Ortega, Adela ; Rinderle-Ma, Stefanie ; Rosemann, Michael ; Santoro, Flavia Maria ; Trkman, Peter:
Exogenous Shocks and Business Process Management : A Scholars' Perspective on Challenges and Opportunities.
In: Business & Information Systems Engineering. Bd. 64 (2022) . - S. 669-687.
ISSN 1867-0202
DOI: https://doi.org/10.1007/s12599-021-00740-w

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Abstract

Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as continuous process improvement, process reengineering, process innovation, and process drift. However, exogenous shocks, which lead to unintentional and radical process change, have been neglected in BPM research although they se-verely affect an organization’s context, strategy, and business processes. In this research note, we conceptualize the interplay of exogenous shocks and BPM in terms of the effects that such shocks can have on organizations’ overall process performance over time. On this foundation, we identify related challenges and opportunities for BPM via several rounds of idea generation and consolida-tion within a diverse team of BPM scholars. We discuss our findings in light of extant literature from BPM and related disciplines, as well as present avenues for future (BPM) research to invigorate the academic discourse on the topic.