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Trust at first talk : The role of delight and trustworthiness in voice-assisted smart service encounters

Title data

Bressgott, Timna ; Föhr, Jonas ; Mahr, Dominik ; Germelmann, Claas Christian ; Wetzels, Martin:
Trust at first talk : The role of delight and trustworthiness in voice-assisted smart service encounters.
2022
Event: International Conference on Challenges in Managing Smart Products and Services (CHIMSPAS) , 25.-26.08.2022 , Bielefeld.
(Conference item: Conference , Paper )

Further data

Item Type: Conference item (Paper)
Refereed: Yes
Institutions of the University: Faculties
Faculties > Faculty of Law, Business and Economics
Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration III - Marketing and Consumer Behaviour
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration III - Marketing and Consumer Behaviour > Chair Business Administration III - Marketing and Consumer Behaviour - Univ.-Prof. Dr. Claas Christian Germelmann
Profile Fields
Profile Fields > Emerging Fields
Profile Fields > Emerging Fields > Innovation and Consumer Protection
Result of work at the UBT: Yes
DDC Subjects: 300 Social sciences
300 Social sciences > 330 Economics
Date Deposited: 09 Sep 2022 07:13
Last Modified: 09 Sep 2022 07:23
URI: https://eref.uni-bayreuth.de/id/eprint/71751