Promoting Energy-Conservation Behavior in a Smart Home App : Kano Analysis of User Satisfaction with Feedback Nudges

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Berger, Michelle ; Gimpel, Henner ; Schnaak, Feline ; Wolf, Linda:
Promoting Energy-Conservation Behavior in a Smart Home App : Kano Analysis of User Satisfaction with Feedback Nudges.
In: Proceedings of the 43rd International Conference on Information Systems (ICIS). - Copenhagen, Denmark , 2022

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Abstract

Smart home technologies and apps are on a rise. This allows to implement digital nudging elements to foster energy-conservation behavior and, thus, contribute to mitigating climate change. Digital nudging via feedback can be effective in improving energy-conservation behavior, as substantial prior research has shown. However, the investigation of users’ preferences concerning feedback nudges is missing. This lack of knowledge is crucial, as user satisfaction influences their continuous app usage, a precondition for achieving positive effects. To close this gap, we perform a structured literature review, categorize the feedback nudge features from extant research, and conduct an online survey. Based on survey data and the Kano model, we analyze the effect of feedback nudge features on user satisfaction. Our study complements the traditional focus on the effectiveness of these nudges with a perspective on user satisfaction. The combination of both perspectives suggests which feedback nudge features should be considered for implementation.