at Google ScholarTitle data
Baier, Lucas ; Kühl, Niklas ; Schüritz, Ronny ; Satzger, Gerhard:
Will the Customers Be Happy? : Identifying Unsatisfied Customers from Service Encounter Data.
In: Journal of Service Management.
Vol. 32
(2021)
Issue 2
.
- pp. 265-288.
ISSN 1757-5826
DOI: https://doi.org/10.1108/JOSM-06-2019-0173
Further data
| Item Type: | Article in a journal |
|---|---|
| Refereed: | Yes |
| Institutions of the University: | Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Information Systems Management > Chair Information Systems Management - Univ.-Prof. Dr.-Ing. Niklas Kühl Faculties Faculties > Faculty of Law, Business and Economics Faculties > Faculty of Law, Business and Economics > Department of Business Administration Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Information Systems Management |
| Result of work at the UBT: | No |
| DDC Subjects: | 000 Computer Science, information, general works > 004 Computer science 300 Social sciences > 330 Economics |
| Date Deposited: | 19 Apr 2023 12:39 |
| Last Modified: | 21 Aug 2023 11:49 |
| URI: | https://eref.uni-bayreuth.de/id/eprint/73773 |