at Google ScholarTitle data
Eckstein, Lena ; Kühl, Niklas ; Satzger, Gerhard:
Towards Extracting Customer Needs from Incident Tickets in IT Services.
In: Kornyshova, Elena ; Poels, Geert ; Huemer, Christian ; Wattiau, Isabelle ; Matthes, Florian ; Sanz, Jorge
(ed.):
2016 IEEE 18th Conference on Business Informatics (CBI). Volume 1. Conference papers. -
Piscataway, NJ
: Institute of Electrical and Electronics Engineers (IEEE)
,
2016
. - pp. 200-207
ISBN 978-1-5090-3231-0
DOI: https://doi.org/10.1109/CBI.2016.30
Further data
| Item Type: | Article in a book |
|---|---|
| Refereed: | Yes |
| Institutions of the University: | Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Information Systems Management > Chair Information Systems Management - Univ.-Prof. Dr.-Ing. Niklas Kühl |
| Result of work at the UBT: | No |
| DDC Subjects: | 000 Computer Science, information, general works > 004 Computer science 300 Social sciences > 330 Economics |
| Date Deposited: | 25 Apr 2023 06:58 |
| Last Modified: | 25 Apr 2023 06:58 |
| URI: | https://eref.uni-bayreuth.de/id/eprint/73836 |