Making Strategic IT/IS Management Comparable : Designing an Instrument for Strategic IT/IS Benchmarking

Titelangaben

Ebner, Katharina ; Riempp, Gerold ; Müller, Benjamin ; Urbach, Nils ; Krcmar, Helmut:
Making Strategic IT/IS Management Comparable : Designing an Instrument for Strategic IT/IS Benchmarking.
In: Mattfeld, Dirk Christian ; Robra-Bissantz, Susanne (Hrsg.): Multikonferenz Wirtschaftsinformatik 2012 : Tagungsband der MKWI 2012. Band 2. - Berlin : Gito , 2012 . - S. 889-903
ISBN 978-3-942183-63-5

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Abstract

In light of the continued economic pressure on IT organizations, the efficient delivery of IT/IS services remains a crucial issue. Hence, IT managers have to break down and justify their service delivery costs. For this purpose, many IT executives revert to comparative assessments like IT/IS benchmarking. In recent years, IT/IS benchmarking has been increasingly used to support IT/IS management on a strategic level. This approach has specific requirements for the data collection instrument. Hence, this paper introduces such an instrument for strategic IT/IS benchmarking and presents its development over a period of more than six years, during which it was applied in 126 companies.