Making Strategic IT/IS Management Comparable : Designing an Instrument for Strategic IT/IS Benchmarking

Title data

Ebner, Katharina ; Riempp, Gerold ; Müller, Benjamin ; Urbach, Nils ; Krcmar, Helmut:
Making Strategic IT/IS Management Comparable : Designing an Instrument for Strategic IT/IS Benchmarking.
In: Mattfeld, Dirk Christian ; Robra-Bissantz, Susanne (ed.): Multikonferenz Wirtschaftsinformatik 2012 : Tagungsband der MKWI 2012. Band 2. - Berlin : Gito , 2012 . - pp. 889-903
ISBN 978-3-942183-63-5

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Abstract in another language

In light of the continued economic pressure on IT organizations, the efficient delivery of IT/IS services remains a crucial issue. Hence, IT managers have to break down and justify their service delivery costs. For this purpose, many IT executives revert to comparative assessments like IT/IS benchmarking. In recent years, IT/IS benchmarking has been increasingly used to support IT/IS management on a strategic level. This approach has specific requirements for the data collection instrument. Hence, this paper introduces such an instrument for strategic IT/IS benchmarking and presents its development over a period of more than six years, during which it was applied in 126 companies.

Further data

Item Type:	Article in a book
Refereed:	Yes
Institutions of the University:	Faculties > Faculty of Law, Business and Economics > Department of Business Administration Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Professor Information Systems Management and Strategic IT Management Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Former Professors > Professor Information Systems Management and Strategic IT Management - Univ.-Prof. Dr. Nils Urbach Research Institutions Research Institutions > Affiliated Institutes Research Institutions > Affiliated Institutes > Fraunhofer Project Group Business and Information Systems Engineering Research Institutions > Affiliated Institutes > FIM Research Center Finance & Information Management Faculties Faculties > Faculty of Law, Business and Economics Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Former Professors
Result of work at the UBT:	No
DDC Subjects:	000 Computer Science, information, general works > 004 Computer science 300 Social sciences > 330 Economics
Date Deposited:	07 Apr 2015 06:03
Last Modified:	13 Apr 2022 06:34
URI:	https://eref.uni-bayreuth.de/id/eprint/7963