Designing a Reference Framework of IT/IS Outsourcing Steering Processes

Titelangaben

Urbach, Nils ; Würz, Tobias:
Designing a Reference Framework of IT/IS Outsourcing Steering Processes.
In: Tuunainen, Virpi (Hrsg.): Proceedings of the 19th European Conference on Information Systems (ECIS 2011) : Helsinki, Finland, June 9 - 11, 2011. - Helsinki , 2011 . - 14 S.
ISBN 978-952-60-3574-1

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Abstract

Problems and challenges with information technology and information systems (IT/IS) outsourcing often do not relate to the strategic level, but to the operational level. Especially organizations with little experience with larger IT/IS outsourcing programs face operational problems with the steering of external outsourcing providers. In this paper, we propose a reference framework that structures the required processes for an effective steering of IT/IS outsourcing relationships. The research is based on the design science paradigm in information systems research. In a first step, we derive a framework from related literature and knowledge in this particular area. We then use extensive fieldwork to evaluate our framework and to develop it further. The suggested framework proves to be a viable instrument to support the structured analysis of current processes and the definition of suitable target processes for the steering of IT/IS outsourcing programs. This paper‟s primary contribution therefore lies in providing an applicable instrument for practitioners, as well as in extending the existing body of knowledge on IT/IS outsourcing.