Effects of Digital Transformation on Social Sustainability : An Effect Path Perspective

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Kneissel, Katharina ; Oberländer, Anna Maria ; Pedraza-Copete, Mariana ; Schäfer, Ricarda:
Effects of Digital Transformation on Social Sustainability : An Effect Path Perspective.
In: Proceedings of the 31st European Conference on Information Systems (ECIS). - Kristiansand , 2023

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Abstract

Although on top of research and practice agendas, digital transformation is still challenging, but promising in addressing economic and ecologic sustainability. However, we lack understanding of the effects of digital transformation on social sustainability and vice versa. Given the relevance of human-centred challenges during digital transformation, a better understanding of the effects of digital transformation on social sustainability is needed. To provide such holistic understanding, we present two effect path models that reflect the effects of digital transformation on social sustainability in the fields of health, education, and equality. Building on a structured literature review and a case study, we find education at the centre of two circular relationships affecting health and equality and highlight the duality of social sustainability as an effect and a driver of digital transformation. Thus, we contribute novel perspectives on digital transformation for social sustainability and aim at inspiring practitioners to foster intra-organisational social sustainability.