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Who’s to blame? : The Effect of Consumers’ Role Attributions of Smart Voice-Interaction Technologies during Service Failures

Title data

Koch, Timo ; Föhr, Jonas ; Germelmann, Claas Christian:
Who’s to blame? : The Effect of Consumers’ Role Attributions of Smart Voice-Interaction Technologies during Service Failures.
2023
Event: Frontiers in Service 2023 , 15.-18.06.2023 , Maastricht, Niederlande.
(Conference item: Conference , Speech )

Further data

Item Type: Conference item (Speech)
Refereed: Yes
Institutions of the University: Faculties
Faculties > Faculty of Law, Business and Economics
Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration III - Marketing and Consumer Behaviour
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration III - Marketing and Consumer Behaviour > Chair Business Administration III - Marketing and Consumer Behaviour - Univ.-Prof. Dr. Claas Christian Germelmann
Result of work at the UBT: Yes
DDC Subjects: 300 Social sciences
300 Social sciences > 330 Economics
Date Deposited: 06 Jul 2023 07:30
Last Modified: 06 Jul 2023 07:30
URI: https://eref.uni-bayreuth.de/id/eprint/85996