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How to Prevent Technostress at the Digital Workplace : A Delphi Study

Title data

Berger, Michelle ; Schäfer, Ricarda ; Schmidt, Marco ; Regal, Christian ; Gimpel, Henner:
How to Prevent Technostress at the Digital Workplace : A Delphi Study.
In: Journal of Business Economics. (May 2023) .
ISSN 1861-8928

Project information

Project title:
Project's official title
Project's id
Projektgruppe WI Digital Life
No information

Abstract in another language

Technostress is a rising issue in the changing world of digital work. It can cause severe outcomes for individuals and organizations. Current literature primarily examines how stressed individuals can overcome acute technostress by activating coping strategies. However, individuals’ technostress often has its reasons in inappropriate technology-environmental settings at work. Thus, organizations face the moral, legal, and economic responsibility to prevent employees’ technostress in the first place. This involves the implementation of prevention measures, which establish technostress inhibitors impeding the occurrence of technostress creators or suppressing negative outcomes from technostress. Although highly sought by organizations, theoretical and practicable knowledge of relevant prevention measures targeting technostress at work is yet missing. We develop comprehensive technostress prevention knowledge based on extant literature and qualitative and quantitative contributions by technostress experts. Our study comprises several methodological steps: a structured literature review, two focus group workshops, and a Delphi study. As a result, we present 24 technostress prevention measures and characterize each measure according to its intended effect, suitable organization sizes, and other facets. Additionally, we provide insights into a prevention measure’s relevance to address specific technostress creators and find that some prevention measures address multiple technostress creators whereas others target only single technostress creators. Our paper contributes to the literature by synthesizing existing technostress prevention studies and structuring prevention measures’ characteristics and effects. For practice, we offer a comprehensive overview of prevention measures that organizations can implement to shoulder their responsibility of mitigating employees’ technostress.

Further data

Item Type: Article in a journal
Refereed: Yes
Keywords: technostress; technostress prevention; technostress inhibitors; technostress creators; Delphi study
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Research Institutions
Research Institutions > Affiliated Institutes
Research Institutions > Affiliated Institutes > Branch Business and Information Systems Engineering of Fraunhofer FIT
Research Institutions > Affiliated Institutes > FIM Research Center for Information Management
Faculties > Faculty of Law, Business and Economics
Result of work at the UBT: No
DDC Subjects: 000 Computer Science, information, general works > 004 Computer science
300 Social sciences > 330 Economics
Date Deposited: 30 Aug 2023 06:24
Last Modified: 04 Oct 2023 06:30