at Google ScholarTitle data
Walther, Sebastian ; Eymann, Torsten ; Horbel, Chris:
A Service-Dominant Logic Based Service-Productivity Improvement Framework.
In:
Productivity of services NextGen : beyond output/input ; RESER 2011 - programme and abstracts ; September 8th - 9th 2011, Hamburg, Germany. -
Stuttgart
: Fraunhofer-Verl.
,
2011
. - pp. 1-19
ISBN 978-3-8396-0297-3
Abstract in another language
This paper investigates the possibilities to improve productivity in service companies with the help of a service productivity definition which overcomes the flaws of recent service productivity paradigms. The contribution is twofold: firstly, we establish a service productivity definition which merges classical productivity with marketings service-dominant logic. Secondly, we offer a conceptual framework to control and steer productivity according to our service-dominant logic based productivity. The performance improvement framework consists of three layers: the controlling, customer value and operations research layer, each using concepts of the referred research domains. Finally, we apply the framework schematically on a Software-as-a-Service provider. Our research field is service science, as the framework is highly interdisciplinary and based on concepts of several research streams.
Further data
| Item Type: | Article in a book |
|---|---|
| Refereed: | Yes |
| Institutions of the University: | Faculties > Faculty of Law, Business and Economics Faculties > Faculty of Law, Business and Economics > Department of Business Administration Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration VII - Information Systems Management Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration VII - Information Systems Management > Chair Business Administration VII - Information Systems Management - Univ.-Prof. Dr. Torsten Eymann Faculties |
| Result of work at the UBT: | Yes |
| DDC Subjects: | 000 Computer Science, information, general works 000 Computer Science, information, general works > 000 Generalities, Science 300 Social sciences > 330 Economics |
| Date Deposited: | 13 Oct 2014 10:02 |
| Last Modified: | 13 Oct 2014 10:02 |
| URI: | https://eref.uni-bayreuth.de/id/eprint/888 |