Navigating the Landscape of Organizational Process Mining Setups : A Taxonomy Approach

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Marcus, Laura ; Schmid, Sebastian Johannes ; Friedrich, Franziska ; Röglinger, Maximilian ; Grindemann, Philipp:
Navigating the Landscape of Organizational Process Mining Setups : A Taxonomy Approach.
In: Business & Information Systems Engineering. (November 2024) .
ISSN 1867-0202
DOI: https://doi.org/10.1007/s12599-024-00908-0

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Abstract

Process mining (PM) technology evolves around the analysis, design, implementation, and ongoing improvement of business processes. While it has experienced a lot of attention and significant technological advancements, contributions to the field have mostly revolved around technical matters, neglecting managerial and organizational aspects. Thus, researchers have called for a more holistic view of the application and adoption of PM in enterprises. To address this gap, this paper presents a taxonomy for organizational PM setups. Its applicability and usefulness are shown in three exemplary cases. This study extends the descriptive knowledge at the intersection of PM and business process management (BPM) governance, highlighting the unique governance requirements associated with PM that cannot be effectively addressed through traditional governance approaches. The taxonomy provides practitioners with orientation when developing an effective PM setup and helps to characterize existing setups.