Design Principles for Process Improvement and Innovation Systems

Titelangaben

Moder, Linda ; Fehrer, Tobias ; Röglinger, Maximilian:
Design Principles for Process Improvement and Innovation Systems.
In: Business Process Management Journal. (Februar 2025) .
ISSN 1463-7154
DOI: https://doi.org/10.1108/BPMJ-10-2024-0975

Volltext

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Abstract

Purpose: Given today’s dynamic environment, process improvement and innovation (PII) are a central activity for business process management. Despite increasingly available process data and advances in artificial intelligence, only few works address the automation of PII, highlighting the need for so-called PII systems that support human process designers. However, previous research focuses on problem statements and expository software engineering artifacts. In contrast, design knowledge for PII systems remains scarce, presenting challenges for researchers and practitioners alike. Hence, this paper provides design knowledge for PII systems in the form of 14 design principles.
Design/methodology/approach: We follow the design science research paradigm, building on two systematic literature reviews, 20 exploratory expert interviews, and two evaluation surveys.
Findings: This paper presents three design requirements and 14 design principles for PII systems as the main contribution. As such, they help to identify necessary functionalities, guide the design and development of future PIIS, and serve as starting point towards a comprehensive design theory for PII systems.
Originality: The original contribution of this paper consists of prescriptive design knowledge for PII systems based on literature and qualitative insights. To the best of our knowledge, we are the first to define design principles for PII systems, bringing together knowledge from related system classes as well as unique requirements from a process design perspective.