Designing Conversational Agents to Promote Environmentally Friendly User Behavior

Titelangaben

Breiter, Katharina ; Schnaak, Feline ; Gimpel, Henner:
Designing Conversational Agents to Promote Environmentally Friendly User Behavior.
In: Proceedings of the 45th International Conference on Information Systems (ICIS). - Bangkok, Thailand , 2024

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Abstract

Conversational agents are increasingly integrated into daily life, profoundly influencing user behavior. However, current conversational agent designs often prioritize functional goals over fostering sustainable and meaningful user interactions. With growing consumer interest in environmental sustainability and increasing societal and political pressure, there is a clear need to incorporate environmental considerations into conversational agent designs. Utilizing a design science research approach, we conducted a structured literature review, expert interviews, and a focus group to develop design knowledge for environmental sustainability-focused conversational agents. Our findings introduce a novel category of digital services aimed at promoting environmentally friendly user behavior. This design knowledge comprises four meta-requirements and six design principles, contributing to the fields of green information systems and digital responsibility. It offers theoretical insights and practical guidance for developers. The proposed design knowledge provides a pathway for businesses to enhance their sustainability efforts while fostering environmentally friendly user behavior.