Zeitschrift: Journal of Service Management Research

2023

Yefimenko, Olena ; Föhr, Jonas ; Germelmann, Claas Christian:
I’ll have what Alexa’s having… but only if that’s what I’m looking for : The impact of personalization on recommendation capabilities of smart voice-interaction technology in voice commerce.
In: Journal of Service Management Research. Bd. 7 (2023) Heft 1 . - S. 23-38.
ISSN 2511-8676
DOI: https://doi.org/10.5771/2511-8676-2023-1-23

2020

Woratschek, Herbert ; Horbel, Chris ; Popp, Bastian:
Conceptualizing Resource Integration : The Peculiar Role of Pure Public Resources.
In: Journal of Service Management Research. Bd. 4 (2020) Heft 2 . - S. 157-169.
ISSN 2511-8676

Ewers, Karolina ; Baier, Daniel ; Höhn, Nadine:
Siri, Do I like You? : Digital Voice Assistants and Their Acceptance by Consumers.
In: Journal of Service Management Research. Bd. 4 (2020) Heft 1 . - S. 52-66.
ISSN 2511-8676
DOI: https://doi.org/10.15358/2511-8676-2020-1-52

2019

Benoit, Sabine ; Hogreve, Jens ; Sichtmann, Christina ; Bilstein, Nicola:
Professionalism Kills the Trading Star : Explaining Member Participation in Trading Communities.
In: Journal of Service Management Research. Bd. 3 (2019) Heft 2 . - S. 54-65.
ISSN 2511-8676
DOI: https://doi.org/10.15358/2511-8676-2019-2-54

2018

Bilstein, Nicola:
The Moderating Effect of Customers' Willingness to Participate in Service Recovery and its Impacting Factors : An Empirical Analysis.
In: Journal of Service Management Research. Bd. 2 (2018) Heft 3 . - S. 17-29.
ISSN 2511-8676
DOI: https://doi.org/10.15358/2511-8676-2018-3-17