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Using critical incidents to validate the direct measurement of attribute importance and performance when analyzing services

Title data

Löffler, Stephanie ; Baier, Daniel:
Using critical incidents to validate the direct measurement of attribute importance and performance when analyzing services.
In: Journal of Service Science and Management. Vol. 6 (2013) Issue 5a . - pp. 1-11.
ISSN 1940-9907
DOI: https://doi.org/10.4236/jssm.2013.65A001

Official URL: Volltext

Further data

Item Type: Article in a journal
Refereed: Yes
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Lehrstuhl Betriebswirtschaftslehre XIV - Marketing und Innovation > Lehrstuhl Betriebswirtschaftslehre XIV - Marketing und Innovation - Univ.-Prof. Dr. Daniel Baier
Faculties
Faculties > Faculty of Law, Business and Economics
Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Lehrstuhl Betriebswirtschaftslehre XIV - Marketing und Innovation
Result of work at the UBT: No
DDC Subjects: 300 Social sciences > 330 Economics
Date Deposited: 16 Jan 2015 07:48
Last Modified: 16 Jan 2015 07:48
URI: https://eref.uni-bayreuth.de/id/eprint/5575