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Service Engineering mittels Service Blueprint-Verfahren, Critical Incident Technique und Kano-Modell : Methoden und Anwendungsbeispiele

Title data

Brusch, Michael ; Baier, Daniel:
Service Engineering mittels Service Blueprint-Verfahren, Critical Incident Technique und Kano-Modell : Methoden und Anwendungsbeispiele.
In: IM : die Fachzeitschrift für Information, Management und Consulting. Vol. 23 (2008) Issue 3 . - pp. 42-48.
ISSN 0930-5181

Further data

Item Type: Article in a journal
Refereed: Yes
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Lehrstuhl Betriebswirtschaftslehre XIV - Marketing und Innovation > Lehrstuhl Betriebswirtschaftslehre XIV - Marketing und Innovation - Univ.-Prof. Dr. Daniel Baier
Faculties
Faculties > Faculty of Law, Business and Economics
Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Lehrstuhl Betriebswirtschaftslehre XIV - Marketing und Innovation
Result of work at the UBT: No
DDC Subjects: 300 Social sciences > 330 Economics
Date Deposited: 16 Feb 2015 13:49
Last Modified: 26 Apr 2016 06:59
URI: https://eref.uni-bayreuth.de/id/eprint/6821