Service Engineering mittels Service Blueprint-Verfahren, Critical Incident Technique und Kano-Modell : Methoden und Anwendungsbeispiele

Title data

Brusch, Michael ; Baier, Daniel:
Service Engineering mittels Service Blueprint-Verfahren, Critical Incident Technique und Kano-Modell : Methoden und Anwendungsbeispiele.
In: IM : die Fachzeitschrift für Information, Management und Consulting. Vol. 23 (2008) Issue 3 . - pp. 42-48.
ISSN 0930-5181

Further data

Item Type:	Article in a journal
Refereed:	Yes
Institutions of the University:	Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Lehrstuhl Betriebswirtschaftslehre XIV - Marketing und Innovation > Lehrstuhl Betriebswirtschaftslehre XIV - Marketing und Innovation - Univ.-Prof. Dr. Daniel Baier Faculties Faculties > Faculty of Law, Business and Economics Faculties > Faculty of Law, Business and Economics > Department of Business Administration Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Lehrstuhl Betriebswirtschaftslehre XIV - Marketing und Innovation
Result of work at the UBT:	No
DDC Subjects:	300 Social sciences > 330 Economics
Date Deposited:	16 Feb 2015 13:49
Last Modified:	26 Apr 2016 06:59
URI:	https://eref.uni-bayreuth.de/id/eprint/6821