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Blaming the butler? Consumer responses to service failures of smart voice-interaction technologies

Title data

Koch, Timo ; Föhr, Jonas ; Germelmann, Claas Christian:
Blaming the butler? Consumer responses to service failures of smart voice-interaction technologies.
2022
Event: International Conference on Challenges in Managing Smart Products and Services (CHIMSPAS) , 25.-26.08.2022 , Bielefeld.
(Conference item: Conference , Poster )

Further data

Item Type: Conference item (Poster)
Refereed: Yes
Institutions of the University: Faculties
Faculties > Faculty of Law, Business and Economics
Faculties > Faculty of Law, Business and Economics > Department of Business Administration
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration III - Marketing and Consumer Behaviour
Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration III - Marketing and Consumer Behaviour > Chair Business Administration III - Marketing and Consumer Behaviour - Univ.-Prof. Dr. Claas Christian Germelmann
Profile Fields
Profile Fields > Emerging Fields
Profile Fields > Emerging Fields > Innovation and Consumer Protection
Result of work at the UBT: Yes
DDC Subjects: 300 Social sciences
300 Social sciences > 330 Economics
Date Deposited: 09 Sep 2022 07:22
Last Modified: 12 Sep 2022 05:01
URI: https://eref.uni-bayreuth.de/id/eprint/71754