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Recovering Customer Satisfaction after a Chatbot Service Failure : The Effect of Gender

Title data

Rese, Alexandra ; Witthohn, Lennart:
Recovering Customer Satisfaction after a Chatbot Service Failure : The Effect of Gender.
2024
Event: 30th International Conference on Recent Advances in Retailing and Consumer Services (RARCS2024/EIRASS2024) , June 26-30, 2024 , Fuerteventura, Spain.
(Conference item: Conference , Speech )

Further data

Item Type: Conference item (Speech)
Refereed: Yes
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration XIV - Marketing and Innovation > Chair Business Administration XIV - Marketing and Innovation - Univ.-Prof. Dr. Daniel Baier
Result of work at the UBT: Yes
DDC Subjects: 300 Social sciences > 330 Economics
Date Deposited: 22 Aug 2024 07:08
Last Modified: 22 Aug 2024 07:08
URI: https://eref.uni-bayreuth.de/id/eprint/89892