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What Do I Do in a World of Artificial Intelligence? : Investigating the Impact of Substitutive Decision-Making AI Systems on Employees' Professional Role Identity

Title data

Strich, Franz ; Mayer, Anne-Sophie ; Fiedler, Marina:
What Do I Do in a World of Artificial Intelligence? : Investigating the Impact of Substitutive Decision-Making AI Systems on Employees' Professional Role Identity.
In: Journal of the Association for Information Systems. Vol. 22 (2021) Issue 2 . - pp. 304-324.
ISSN 1536-9323
DOI: https://doi.org/10.17705/1jais.00663

Abstract in another language

Artificial intelligence (AI) systems in the workplace increasingly substitute for employees’ tasks, responsibilities, and decision-making. Consequently, employees must relinquish core activities of their work processes without the ability to interact with the AI system (e.g., to influence decision-making processes or adapt or overrule decision-making outcomes). To deepen our understanding of how substitutive decision-making AI systems affect employees’ professional role identity and how employees adapt their identity in response to the system, we conducted an in-depth case study of a company in the area of loan consulting. We qualitatively analyzed more than 60 interviews with employees and managers. Our research contributes to the literature on IS and identity by disclosing mechanisms through which employees strengthen and protect their professional role identity despite being unable to directly interact with the AI system. Further, we highlight the boundary conditions for introducing an AI system and contribute to the body of empirical research on the potential downsides of AI.

Further data

Item Type: Article in a journal
Refereed: Yes
Institutions of the University: Faculties > Faculty of Law, Business and Economics > Department of Business Administration > Chair Business Administration with a focus on Human Resources and Intrapeneurship > Chair Business Administration with a focus on Human Resources and Intrapeneurship - Univ.-Prof. Dr. Rodrigo Isidor
Result of work at the UBT: Yes
DDC Subjects: 300 Social sciences > 330 Economics
Date Deposited: 29 Apr 2021 08:24
Last Modified: 29 Apr 2021 08:24
URI: https://eref.uni-bayreuth.de/id/eprint/65026