Title data
Kaiser, Matthias J. ; Stieler, Maximilian:
Emotions in negotiations : implications from pharma key account management activities towards German Statutory Health Insurances.
2016
Event: EuHEA Conference
, 13.-16. Juli 2016
, Hamburg.
(Conference item: Conference
,
Poster
)
Related URLs
Abstract in another language
- This research work aims to illustrate, how emotions might influence bilateral negotiations in the health care sector,
e.g. the selective contract negotiations between National Pharma Key Account Management (PKAM) and German
Statutory Health Insurances (SHI).
- Business situations are highly social in nature and emotions play a major role in the way the individuals
communicate (Hatfield et al. 1994, Parkinson 1996).
- Research on emotions in negotiations has particularly stressed the importance of cooperative negotiation
strategies (Forgas 1998) and a pleasant atmosphere during the negotiation episode (Barry et al. 2004).
- They manifest itself in the pharmaceutical industry in Key Account Management (KAM) activities for institutional clients in the so-called pharma-health insurance-dialogue (Germany)