Zeitschrift: Journal of Service Management

2022

Bilstein, Nicola ; Verlegh, Peeter W. J. ; Klostermann, Jan ; Akpinar, Ezgi:
Better Together : Involving Consumers in the Ideation, Creation and Dissemination of Transformative Value.
In: Journal of Service Management. Bd. 33 (2022) Heft 4/5 . - S. 520-530.
ISSN 1757-5826
DOI: https://doi.org/10.1108/JOSM-11-2021-0414

Baker, Jonathan J. ; Fehrer, Julia ; Brodie, Roderick J.:
Navigating the emergence of brand meaning in service ecosystems.
In: Journal of Service Management. Bd. 33 (2022) Heft 3 . - S. 465-484.
ISSN 1757-5826
DOI: https://doi.org/10.1108/JOSM-07-2021-0261

Fehrer, Julia ; Baker, Jonathan J. ; Carroll, Craig E.:
The role of public relations in shaping service ecosystems for social change.
In: Journal of Service Management. Bd. 33 (2022) Heft 4-5 . - S. 614-633.
ISSN 1757-5826
DOI: https://doi.org/10.1108/JOSM-01-2022-0044

2021

Abboud, Liliane ; As'ad, Nabila ; Bilstein, Nicola ; Costers, Annelies ; Henkens, Bieke ; Verleye, Katrien:
From Third Party to Significant Other for Service Encounters : a Systematic Review on Third-Party Roles and Their Implications.
In: Journal of Service Management. Bd. 32 (2021) Heft 4 . - S. 533-559.
ISSN 1757-5826
DOI: https://doi.org/10.1108/JOSM-04-2020-0099

Baier, Lucas ; Kühl, Niklas ; Schüritz, Ronny ; Satzger, Gerhard:
Will the Customers Be Happy? : Identifying Unsatisfied Customers from Service Encounter Data.
In: Journal of Service Management. Bd. 32 (2021) Heft 2 . - S. 265-288.
ISSN 1757-5826
DOI: https://doi.org/10.1108/JOSM-06-2019-0173

2018

Fehrer, Julia ; Woratschek, Herbert ; Germelmann, Claas Christian ; Brodie, Roderick J.:
Dynamics and drivers of customer engagement : within the dyad and beyond.
In: Journal of Service Management. Bd. 29 (2018) Heft 3 . - S. 443-467.
ISSN 1757-5826
DOI: https://doi.org/10.1108/JOSM-08-2016-0236

Fehrer, Julia ; Benoit, Sabine ; Aksoy, Lerzan ; Baker, Thomas L. ; Bell, Simon J. ; Brodie, Roderick J. ; Marimuthu, Malliga:
Future scenarios of the collaborative economy : Centrally orchestrated, social bubbles or decentralized autonomous?
In: Journal of Service Management. Bd. 29 (2018) Heft 5 . - S. 859-882.
ISSN 1757-5826
DOI: https://doi.org/10.1108/JOSM-04-2018-0118

Fehrer, Julia ; Woratschek, Herbert ; Brodie, Roderick J.:
A systemic logic for platform business models.
In: Journal of Service Management. Bd. 29 (2018) Heft 4 . - S. 546-568.
ISSN 1757-5826
DOI: https://doi.org/10.1108/JOSM-02-2017-0036

2016

Benoit, Sabine ; Bilstein, Nicola ; Hogreve, Jens ; Sichtmann, Christina:
Explaining Social Exchanges in Information-Based Online Communities (IBOCs).
In: Journal of Service Management. Bd. 27 (2016) Heft 4 . - S. 460-480.
ISSN 1757-5826
DOI: https://doi.org/10.1108/JOSM-09-2015-0287