Projekte: Projektgruppe WI Customer Relationship Management

Graf-Drasch, Valerie ; Keller, Robert ; Meindl, Oliver ; Röhrich, Felix:
The Design of Citizen-Centric Green IS in Sustainable Smart Districts.
In: Business & Information Systems Engineering. Bd. 65 (2023) . - S. 521-538.
DOI: https://doi.org/10.1007/s12599-023-00821-y

Gimpel, Henner ; Lahmer, Stefanie ; Wöhl, Moritz ; Graf-Drasch, Valerie:
Digital Facilitation of Group Work to Gain Predictable Performance.
In: Group Decision and Negotiation. (2023) .
DOI: https://doi.org/10.1007/s10726-023-09856-8

Berger, Michelle ; Greinacher, Eilas ; Wolf, Linda:
Digital Nudging to Promote Energy Conservation Behavior : Framing and Default Rules in a Smart Home App.
In: Proceedings of the 30th European Conference on Information Systems (ECIS). - Timișoara, Romania , 2022

Graf-Drasch, Valerie ; Röglinger, Maximilian ; Wenninger, Annette ; Hosseini, Sabiölla:
A Contextualized Acceptance Model for Proactive Smart Services.
In: Schmalenbach Journal of Business Research. Bd. 74 (2022) . - S. 345-387.
DOI: https://doi.org/10.1007/s41471-022-00139-7

Berger, Michelle ; Lange, Theresa ; Stahl, Bastian:
A Digital Push with Real Impact : Mapping Effective Digital Nudging Elements to Contexts to Promote Environmentally Sustainable Behavior.
In: Journal of Cleaner Production. Bd. 380, Part 1 (2022) . - 134716.
DOI: https://doi.org/10.1016/j.jclepro.2022.134716

Wenninger, Annette ; Rau, Daniel ; Röglinger, Maximilian:
Improving Customer Satisfaction in Proactive Service Design : A Kano model approach.
In: Electronic Markets. Bd. 32 (2022) . - S. 1399-1418.
DOI: https://doi.org/10.1007/s12525-022-00565-9

Berger, Michelle ; Gimpel, Henner ; Schnaak, Feline ; Wolf, Linda:
Promoting Energy-Conservation Behavior in a Smart Home App : Kano Analysis of User Satisfaction with Feedback Nudges.
In: Proceedings of the 43rd International Conference on Information Systems (ICIS). - Copenhagen, Denmark , 2022

Albrecht, Tobias ; Rausch, Theresa Maria ; Derra, Nicholas Daniel:
Call me maybe : Methods and practical implementation of artificial intelligence in call center arrivals' forecasting.
In: Journal of Business Research. Bd. 123 (2021) . - S. 267-278.
DOI: https://doi.org/10.1016/j.jbusres.2020.09.033

Glismann, Karsten ; Jöhnk, Jan ; Kratsch, Wolfgang ; Nüske, Niclas ; Schmied, Fabian:
How RAPS Spiced Up the German Butcher's Trade : Introduction of Digital Services to a Non-Digital Industry.
In: Urbach, Nils ; Röglinger, Maximilian ; Alias, Rose Alinda ; Kautz, Karlheinz ; Saunders, Carol ; Wiener, Martin (Hrsg.): Digitalization Cases. Vol. 2. - Cham : Springer, 2021 . - S. 183-201
DOI: https://doi.org/10.1007/978-3-030-80003-1_10

Urbach, Nils ; Röglinger, Maximilian ; Alias, Rose Alinda ; Kautz, Karlheinz ; Saunders, Carol ; Wiener, Martin:
Introduction to Digitalization Cases. Vol. 2. Mastering Digital Transformation for Global Business.
In: Urbach, Nils ; Röglinger, Maximilian ; Kautz, Karlheinz ; Alias, Rose Alinda ; Saunders, Carol ; Wiener, Martin (Hrsg.): Digitalization Cases. Volume 2. Mastering Digital Transformation for Global Business. - Cham : Springer, 2021 . - S. 1-15
DOI: https://doi.org/10.1007/978-3-030-80003-1_1

Gimpel, Henner ; Hinterholzer, Thomas ; Lanzl, Julia ; Marheineke, Torsten ; Pfauser, Fabiola ; Röglinger, Maximilian:
Kunden umfassend kennenlernen : Erfahrungen einer Shadowing-Studie an einem internationalen Verkehrsflughafen.
In: Wirtschaftsinformatik & Management. Bd. 13 (2021) Heft 3 . - S. 222-229.
DOI: https://doi.org/10.1365/s35764-021-00337-8

Baumgarte, Felix ; Brandt, Tobias ; Keller, Robert ; Röhrich, Felix ; Schmidt, Lukas:
You'll Never Share Alone : Analyzing Carsharing User Group Behavior.
In: Transportation Research Part D: Transport and Environment. Bd. 93 (2021) . - 102754.
DOI: https://doi.org/10.1016/j.trd.2021.102754

Berger, Michelle ; Müller, Chiara ; Nüske, Niclas:
Digital Nudging in Online Grocery Stores : Towards Ecologically Sustainable Nutrition.
In: Proceedings of the 41st International Conference on Information Systems (ICIS 2020). - Hyderabad, India , 2020 . - 17 S.

Graf, Vanessa:
Inclusiveness in a Digitizing World – Investigating ICT and Women’s Empowerment.
In: Proceedings of the 28th European Conference on Information Systems (ECIS). - Marrakech, Morocco , 2020

Kleindienst, Dominikus ; Nüske, Niclas ; Rau, Daniel ; Schmied, Fabian:
Beyond Mere Compliance : Delighting Customers by Implementing Data Privacy Measures?
In: Proceedings of the 13th International Conference on Wirtschaftsinformatik (WI). - St. Gallen, Switzerland , 2017

Gimpel, Henner:
Customer Experience Management : Kontinuierlicher Kreislauf.
In: BankInformation. (2017) Heft 04 . - S. 18.

Kleindienst, Dominikus ; Waldmann, Daniela:
Dead or Alive? A Formal Decision Model for Deciding on Customer Recovery Investments.
In: Proceedings of the 13th International Conference on Wirtschaftsinformatik (WI). - St. Gallen, Switzerland , 2017

Afflerbach, Patrick ; Frank, Leonhard:
Customer Experience Versus Process Efficiency : Towards an Analytical Framework About Ambidextrous BPM.
In: Proceedings of the 37th International Conference on Information Systems (ICIS). - Dublin, Ireland , 2016

Gimpel, Henner ; Huber, Johannes ; Sarikaya, Serkan:
Customer Satisfaction in Digital Service Encounters : The Role of Media Richness, Social Presence, and Cultural Distance.
In: Proceedings of the 24th European Conference on Information Systems (ECIS). - Istanbul, Turkey , 2016

Gimpel, Henner ; Rau, Daniel ; Röglinger, Maximilian:
FinTech-Geschäftsmodelle im Visier.
In: Wirtschaftsinformatik & Management. Bd. 8 (2016) Heft 3 . - S. 38-47.
DOI: https://doi.org/10.1007/s35764-016-0057-z

Gimpel, Henner ; Sarikaya, Serkan:
Kunden wollen was erleben.
In: Bankmagazin. Bd. 65 (2016) Heft 10 . - S. 44-45.

Kleindienst, Dominikus:
Social Media Analytics : Wie die Ausrichtung an den Unternehmenszielen gelingt.
In: HMD Praxis der Wirtschaftsinformatik. Bd. 53 (2016) Heft 5 . - S. 736-747.
DOI: https://doi.org/10.1365/s40702-016-0240-y

Oesterle, Severin ; Buchwald, Arne ; Urbach, Nils:
Understanding the Co-Creation of Value Emerging from the Collaboration between IT Consulting Firms and their Customers.
In: Proceedings of the 37th International Conference on Information Systems (ICIS). - Dublin, Ireland , 2016

Hawlitschek, Florian ; Teubner, Timm ; Gimpel, Henner:
Understanding the Sharing Economy : Drivers and Impediments for Participation in Peer-to-Peer Rental.
In: Proceedings of the 49th Annual Hawaii International Conference on System Sciences (HICCS). - Kauai, Hawaii , 2016