Publications "Koch, Timo"

Article in a journal

Koch, Timo ; Föhr, Jonas ; Riefle, Lara ; Germelmann, Claas Christian:
Assertive or submissive? : How consumers respond to different dominance patterns in smart voice-based service encounters.
In: Journal of Service Management. (23 May 2025) .
ISSN 1757-5818
DOI: https://doi.org/10.1108/JOSM-02-2024-0081

Föhr, Jonas ; Koch, Timo ; Germelmann, Claas Christian:
Boarding completed? : Wie die „Reise zum Mittelpunkt des Metaversums“ weitergehen könnte.
In: transfer : Zeitschrift für Kommunikation und Markenmanagement. Vol. 69 (2023) Issue 3 . - pp. 15-20.
ISSN 1436-798X

Koch, Timo ; Feldmann, Maria:
Wenn Avatare (virtuelle) Arenen füllen : Konsumentenmotive für den Besuch von Avatar-Konzerten.
In: transfer : Zeitschrift für Kommunikation und Markenmanagement. Vol. 69 (2023) Issue 3 . - pp. 32-38.
ISSN 1436-798X

Conference item

Bommel, Helen ; Ross, Lisa Michelle ; Koch, Timo ; Germelmann, Claas Christian:
Trust in AI-Based Educational Technology : Exploring Student Typologies and Human-AI Relations in Conversational Pedagogical Agents.
2026
Event: Academy of Marketing Science Annual Conference , 12.-14.05.2026 , Savannah, Georgia.
(Conference item: Conference , Speech )

Koch, Timo ; Stangner, Michael ; Germelmann, Claas Christian:
Safe space or insecure place? – Consumer's motives for escaping in immersive virtual realities like the Metaverse.
2025
Event: 9th French-Austrian-German Workshop on Consumer Behavior , 25. – 27.06.2025 , Montpellier, Frankreich.
(Conference item: Workshop , Speech )

Koch, Timo ; Föhr, Jonas ; Germelmann, Claas Christian:
Who’s to blame? : The Effect of Consumers’ Role Attributions of Smart Voice-Interaction Technologies during Service Failures.
2023
Event: Frontiers in Service 2023 , 15.-18.06.2023 , Maastricht, Niederlande.
(Conference item: Conference , Speech )

Koch, Timo ; Föhr, Jonas ; Wolff, Adrian ; Germelmann, Claas Christian:
The Elephant in the Living Room? – How consumers use mental models to explain the black box of smart voice-interaction technologies.
2023
Event: French-Austrian-German Workshop on Consumer Behavior , Innsbruck, Österreich.
(Conference item: Workshop , Speech )

Koch, Timo ; Föhr, Jonas ; Wolff, Adrian ; Germelmann, Claas Christian:
A qualitative approach using the Zaltman Metaphoric Elicitation Technique (ZMET).
2023
Event: International Conference on Challenges in Managing Smart Products and Services (CHIMSPAS) , 24.-25.08.2023 , Bielefeld.
(Conference item: Conference , Paper )

Koch, Timo ; Föhr, Jonas ; Germelmann, Claas Christian:
Blaming the butler? Consumer responses to service failures of smart voice-interaction technologies.
2022
Event: International Conference on Challenges in Managing Smart Products and Services (CHIMSPAS) , 25.-26.08.2022 , Bielefeld.
(Conference item: Conference , Poster )