Anzahl der Einträge: 54.
2024
Weisner, Robin ; Backs, Sabrina ; Bilstein, Nicola:
Delivering Transformative Value in a Sustainable Way : The Challenges of Being a Social Entrepreneur.
In: Bruhn, Manfred ; Hadwich, Karsten
(Hrsg.):
Sustainable Service Management. Band 2. Strategien und Umsetzung der Nachhaltigkeit. -
Wiesbaden
: Springer Gabler
,
2024
. - S. 399-420
. - (Forum Dienstleistungsmanagement
)
ISBN 978-3-658-45145-5
DOI: https://doi.org/10.1007/978-3-658-45146-2_14
Bilstein, Nicola ; Henkel, Alexander P. P. ; Heinonen, Kristina:
Editorial: Research Horizons of Smart Service Technologies.
In: Journal of Service Theory and Practice.
Bd. 34
(2024)
Heft 2
.
- S. 157-162.
ISSN 2055-6233
DOI: https://doi.org/10.1108/JSTP-03-2024-325
Souka, Mohamed ; Bilstein, Nicola ; Decker, Reinhold:
Give Me Your Data and I’ll Dress You : A Two-Sided Messaging Approach to Address Privacy Concerns Surrounding In-Store Technologies.
In: Journal of Business Research.
Bd. 172
(2024)
.
- 114396.
ISSN 0148-2963
DOI: https://doi.org/10.1016/j.jbusres.2023.114396
Kaiser, Marie I. ; Killin, Anton ; Abendroth, Anja-Kristin ; Back, Mitja D. ; Baune, Bernhard T. ; Bilstein, Nicola ; Breitmoser, Yves ; Caspers, Barbara A. ; Gadau, Jürgen ; Gossmann, Toni I. ; Kaiser, Sylvia ; Krüger, Oliver ; Kurtz, Joachim ; Lengersdorf, Diana ; Malsch, Annette K. F. ; Müller, Caroline ; Rauthmann, John F. ; Reinhold, Klaus ; Richter, S. Helene ; Stummer, Christian ; Trappes, Rose ; Voelcker-Rehage, Claudia ; Wittmann, Meike J.:
Individualisation and individualised science across disciplinary perspectives.
In: European Journal for Philosophy of Science.
Bd. 14
(2024)
.
- 41.
ISSN 1879-4920
DOI: https://doi.org/10.1007/s13194-024-00602-8
2023
Heimann, Kira Marie ; Bilstein, Nicola ; Haurand, Michelle Désirée:
Smart Transformative Services to Defuse Crises? The Meaning of Trust for the Usage of Digital Contact Tracing Apps.
In: Marketing : ZFP.
Bd. 45
(2023)
Heft 1
.
- S. 48-65.
ISSN 0344-1369
DOI: https://doi.org/10.15358/0344-1369-2023-1-48
2022
Souka, Mohamed ; Bilstein, Nicola ; Decker, Reinhold ; Er, Baran ; Hellwig, Jonas:
Augmented Reality to Ameliorate Customer Participation? : An Experimental Study on How the Instruction Form Impacts Customer Participation Outcomes.
In:
Proceedings of the 29th Recent Advances in Retailing and Consumer Science (RARCS) Conference. -
Baveno
,
2022
Bilstein, Nicola ; Verlegh, Peeter W. J. ; Klostermann, Jan ; Akpinar, Ezgi:
Better Together : Involving Consumers in the Ideation, Creation and Dissemination of Transformative Value.
In: Journal of Service Management.
Bd. 33
(2022)
Heft 4/5
.
- S. 520-530.
ISSN 1757-5826
DOI: https://doi.org/10.1108/JOSM-11-2021-0414
Flaswinkel, Anne Mareike ; Bilstein, Nicola ; Rump, Markus ; Souka, Mohamed ; Decker, Reinhold:
How Voice Assistants Affect Customer Experience in Online Shopping.
In: transfer : Zeitschrift für Kommunikation und Markenmanagement.
Bd. 68
(2022)
Heft 2
.
- S. 38-45.
ISSN 1436-798X
Bilstein, Nicola ; Heimann, Kira ; Schauerte, Dirk:
May I Come In and Drop Off Your Parcel? : An Innovation Resistance Theory Perspective on the Influence of Payment Modalities on Adoption Barriers.
In: Bruhn, Manfred ; Hadwich, Karsten
(Hrsg.):
Smart Services. Band 3. Kundenperspektive – Mitarbeiterperspektive – Rechtsperspektive. -
Wiesbaden
: Springer Gabler
,
2022
. - S. 239-263
. - (Forum Dienstleistungsmanagement
)
ISBN 978-3-658-37383-2
DOI: https://doi.org/10.1007/978-3-658-37384-9_9
2021
Souka, Mohamed ; Bilstein, Nicola ; Decker, Reinhold:
Communicating Benefits and Threats? : An Experimental Study on the Effectiveness of Two-Sided Messages for Advertising In-Store Technologies.
In:
Proceedings of the 50th European Marketing Academy (EMAC) Conference. -
Madrid, Spanien
,
2021
Abboud, Liliane ; As'ad, Nabila ; Bilstein, Nicola ; Costers, Annelies ; Henkens, Bieke ; Verleye, Katrien:
From Third Party to Significant Other for Service Encounters : a Systematic Review on Third-Party Roles and Their Implications.
In: Journal of Service Management.
Bd. 32
(2021)
Heft 4
.
- S. 533-559.
ISSN 1757-5826
DOI: https://doi.org/10.1108/JOSM-04-2020-0099
Bischoff, P. ; Hogreve, Jens ; Bilstein, Nicola ; Verleye, Katrien:
Shedding More Light on Customer Value : A Meta-Analysis.
2021
Veranstaltung: 2021 Frontiers in Service Conference
, 09.-10. Juli 2021
, Philadelphia, USA, online.
(Veranstaltungsbeitrag: Kongress/Konferenz/Symposium/Tagung
,
Vortrag
)
Schleef, Melina ; Bilstein, Nicola ; Schrader, P. ; Stummer, Christian:
Smart, Smarter, Dumb : Legal Obligation versus Voluntary Commitment to Provide Service Updates and Their Impact on Consumers' Behavioral Intentions.
2021
Veranstaltung: 2021 Frontiers in Service Conference
, 09.-10. Juli 2021
, Philadelphia, USA, online.
(Veranstaltungsbeitrag: Kongress/Konferenz/Symposium/Tagung
,
Vortrag
)
Heimann, Kira ; Bilstein, Nicola:
When Friends Are Watching You : The Effects of Customer Participation in Service Recovery during a Group Service Failure.
2021
Veranstaltung: 2021 Frontiers in Service Conference
, 09.-10. Juli 2021
, Philadelphia, USA, online.
(Veranstaltungsbeitrag: Kongress/Konferenz/Symposium/Tagung
,
Vortrag
)
Heimann, Kira ; Bilstein, Nicola:
When Social Influence Leads to Trust : Investigating Determinants of Usage Intentions of COVID-19 Contact Tracing Apps.
In:
Proceedings of the 50th European Marketing Academy (EMAC) Conference. -
Madrid, Spanien
,
2021
2020
Schleef, Melina ; Bilstein, Nicola ; Stummer, Christian:
"Shh! ... I Got Help to Become Smart" : Should Incumbent Firms Disclose Their Cooperation with a Startup?
In:
Proceedings of the 41st International Conference on Information Systems (ICIS 2020). -
Hyderabad, India
,
2020
. - 9 S.
ISBN 978-1-7336325-5-3
Bilstein, Nicola ; Stummer, Christian:
Special Section: Multidisciplinary Perspectives on Challenges in Managing Smart Products and Services.
In: Schmalenbach Business Review.
Bd. 72
(2020)
Heft 4
.
- S. 479-483.
ISSN 2194-072X
DOI: https://doi.org/10.1007/s41464-020-00104-z
2019
Bilstein, Nicola ; Hogreve, Jens:
Initiate it : Proactivity as a Means to Overcome Unwanted Effects of Customer Participation in Service Recovery?
In:
Proceedings of the 48th European Marketing Academy (EMAC) Conference. -
Hamburg
,
2019
ISBN 978-3-9821146-0-6
Benoit, Sabine ; Hogreve, Jens ; Sichtmann, Christina ; Bilstein, Nicola:
Professionalism Kills the Trading Star : Explaining Member Participation in Trading Communities.
In: Journal of Service Management Research.
Bd. 3
(2019)
Heft 2
.
- S. 54-65.
ISSN 2511-8676
DOI: https://doi.org/10.15358/2511-8676-2019-2-54
Hogreve, Jens ; Bilstein, Nicola ; Hörner, Kathrin:
Service Recovery on Stage : Effects of Social Media Recovery on Virtually Present Others.
In: Journal of Service Research.
Bd. 22
(2019)
Heft 4
.
- S. 421-439.
ISSN 1552-7379
DOI: https://doi.org/10.1177/1094670519851871
2018
Bilstein, Nicola ; Hogreve, Jens:
Customer's Willingness-to-Coproduce in Proactive Service Recoveries : A Recovery-Initiation/Coproduction-Trade-Off?
In:
Proceedings of the 27th Annual Frontiers in Service Conference. -
Austin, TX, USA
,
2018
Bilstein, Nicola:
The Moderating Effect of Customers' Willingness to Participate in Service Recovery and its Impacting Factors : An Empirical Analysis.
In: Journal of Service Management Research.
Bd. 2
(2018)
Heft 3
.
- S. 17-29.
ISSN 2511-8676
DOI: https://doi.org/10.15358/2511-8676-2018-3-17
2017
Gäthke, Jana ; Bilstein, Nicola:
How to Acquire New Customers When Online Retailers Are Forced to Non-Disclose Information? : The Role of Curiosity.
In:
Proceedings of the 46th European Marketing Academy (EMAC) Conference. -
Groningen, Niederlande
,
2017
. - S. 49
Hogreve, Jens ; Bilstein, Nicola ; Mandl, Leonhard:
Unveiling the Recovery Time Zone of Tolerance : When Time Matters in Service Recovery.
In: Journal of the Academy of Marketing Science.
Bd. 45
(2017)
Heft 6
.
- S. 866-883.
ISSN 1552-7824
DOI: https://doi.org/10.1007/s11747-017-0544-7
2016
Benoit, Sabine ; Bilstein, Nicola ; Hogreve, Jens ; Sichtmann, Christina:
Explaining Social Exchanges in Information-Based Online Communities (IBOCs).
In: Journal of Service Management.
Bd. 27
(2016)
Heft 4
.
- S. 460-480.
ISSN 1757-5826
DOI: https://doi.org/10.1108/JOSM-09-2015-0287
Bilstein, Nicola:
The Meaning of Situational Factors for Customer Participation in Service Recovery : A Qualitative Analysis.
In:
Conference Proceedings : SERVSIG Conference 2016, Maastricht. -
Maastricht
,
2016
. - S. 884-885
ISBN 978-90-825680-0-4
Benoit, Sabine ; Hogreve, Jens ; Bilstein, Nicola ; Sichtmann, Christina:
Member Participation in Commerce-Based Online Communities.
In: Hennig-Thurau, Thorsten ; Hofacker, Charles F.
(Hrsg.):
What Happens in Marketing, Stays Digital : Rethinking Marketing in the Era of Unlimited Data : Winter Marketing Academic Conference 2016. -
Chicago
,
2016
. - K70-K71
. - (AMA Educators Proceedings
; 27
)
ISBN 978-1-51082-367-9
Bilstein, Nicola ; Fylek, Lisa:
The Mismatch between Customer Expectations and Service Provider Practices in Co-produced Service Recovery Processes.
In:
Proceedings of the 25th Annual Frontiers in Service Conference. -
Bergen, Norwegen
,
2016
Hogreve, Jens ; Mandl, Leonhard ; Bilstein, Nicola:
New Versus Steady Customers : Relationship Length as Moderator of the Relation Between Response Time and Customers' Compensation Expectations.
In: Hennig-Thurau, Thorsten ; Hofacker, Charles F.
(Hrsg.):
What Happens in Marketing, Stays Digital : Rethinking Marketing in the Era of Unlimited Data : Winter Marketing Academic Conference 2016. -
Chicago
,
2016
. - K58-K59
. - (AMA Educators Proceedings
; 27
)
ISBN 978-1-51082-367-9
Hogreve, Jens ; Mandl, Leonhard ; Bilstein, Nicola:
The Role of Time in Service Recovery : How the Time to Recover a Service Failure and Relationship Strength Affect Customers' Compensation Expectations.
In:
Conference Proceedings : SERVSIG Conference 2016, Maastricht. -
Maastricht
,
2016
. - S. 301-304
ISBN 978-90-825680-0-4
Bilstein, Nicola ; Matta, Shashi M. ; Hogreve, Jens:
Thank You for Your Helping Hand! : Ways to Avoid Negative Consequences of Customer Participation in Recovery of Technology Product Failure.
In: Advances in Consumer Research.
Bd. 44
(2016)
.
- S. 65-69.
ISSN 0098-9258
Gäthke, Jana ; Bilstein, Nicola ; Weißberger, Julia:
Too exclusive?! : The negative effects of exclusivity as a service strategy.
In:
Proceedings of the 25th Annual Frontiers in Service Conference. -
Bergen, Norwegen
,
2016
2015
Bilstein, Nicola ; Hogreve, Jens ; Mandl, Leonhard ; Russer, Franziska:
Because I'm Worth it : How Customer Status and Timeliness Affect Compensation Expectations in Service Recovery.
In:
Proceedings of the 24th Annual Frontiers in Service Conference. -
San Jose, California, USA
,
2015
Bilstein, Nicola ; Hogreve, Jens:
Was wir aus der Dienstleistungsforschung für die Verbesserung der privaten Altersvorsorge lernen können.
2015
Veranstaltung: Interdisziplinärer Workshop zur privaten Altersvorsorge, Universität Gießen
, 26.06.2015
, Gießen.
(Veranstaltungsbeitrag: Workshop
,
Vortrag
)
Bilstein, Nicola ; Hogreve, Jens ; Bartilla, Katrin:
Auswirkungen der Co-Produktion auf die Kunden-Mitarbeitenden-Beziehung.
In: Bruhn, Manfred ; Hadwich, Karsten
(Hrsg.):
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken. -
Wiesbaden
: Springer Gabler
,
2015
. - S. 287-308
. - (Forum Dienstleistungsmanagement
)
ISBN 978-3-658-08517-9
DOI: https://doi.org/10.1007/978-3-658-08518-6_13
Bilstein, Nicola ; Albrecht, Kathrin:
Service Recovery on Stage : The Effects of Social Media Recovery on Virtually Present Others.
2015
Veranstaltung: 24th Annual Frontiers in Service Conference
, 09.-12. Juli 2015
, San Jose, Kalifornien, USA.
(Veranstaltungsbeitrag: Kongress/Konferenz/Symposium/Tagung
,
Paper
)
Hogreve, Jens ; Bilstein, Nicola ; Albrecht, Kathrin:
Service Recovery on Stage : The Effects of Social Media Recovery on Virtually Present Others.
In:
Proceedings of the 24th Annual Frontiers in Service Conference. -
San Jose, Kalifornien, USA
,
2015
Bilstein, Nicola ; Matta, Shashi M. ; Hogreve, Jens:
Unintended Effects of Customer Participation in Recovery : Can Choice Availability Be a Remedy?
In: Brown, Tom ; Swaminathan, Vanitha
(Hrsg.):
Marketing in a Global, Digital and Connected World : AMA Winter Marketing Educators' Conference 2015. -
Chicago
,
2015
. - H44-H45
. - (AMA Educators Proceedings
; 26
)
ISBN 978-1-5108-0450-0
2014
Bilstein, Nicola ; Hogreve, Jens ; Sichtmann, Christina ; Fahr, René:
Paying For a Higher Workload? : The Relation Between Customer's Co-Production and Willingness to Pay.
In: Customer & Service Systems.
Bd. 1
(2014)
Heft 1
.
- S. 49-53.
ISSN 2198-8005
DOI: https://doi.org/10.5445/KSP/1000038784/06
2013
Bilstein, Nicola ; Matta, Shashi M. ; Hogreve, Jens:
Can I Get a Helping Hand? Maybe Not : Understanding Co-Production in Service Recovery Processes.
In: Karaosmanoğlu, Elif ; Baş, A. Banu Elmadağ
(Hrsg.):
Lost in Translation : Marketing in an Interconnected world : 42nd EMAC Conference proceedings. -
Istanbul
,
2013
. - S. 166
ISBN 978-9944-380-10-2
Hogreve, Jens ; Bilstein, Nicola:
Do Seniors Accept Technology-Based Service Innovations? : A Qualitative Approach.
In: Kandampully, Jay
(Hrsg.):
Service Management in Health and Wellness Services. -
Dubuque
: Kendall Hunt Publishing
,
2013
. - S. 275-288
ISBN 978-1-4652-0823-1
Bilstein, Nicola ; Hogreve, Jens:
Zur Akzeptanz technischer Leistungen durch Senioren : Eine empirische Analyse.
In: Schmitz, Gertrud
(Hrsg.):
Theorie und Praxis des Dienstleistungsmarketing : Aktuelle Konzepte und Entwicklungen. -
Wiesbaden
: Springer Gabler
,
2013
. - S. 75-95
. - (Fokus Dienstleistungsmarketing
)
ISBN 978-3-8349-3155-9
DOI: https://doi.org/10.1007/978-3-8349-6869-2_4
2012
Bilstein, Nicola ; Hogreve, Jens ; Sichtmann, Christina ; Fahr, René:
Paying for a Higher Workload? An Experimental Investigation of the Relationship between Customer's Co-Production and Willingness-to-Pay.
SSRN
,
2012
DOI: https://doi.org/10.2139/ssrn.2134379
Hogreve, Jens ; Sichtmann, Christina ; Möller, Sabine ; Bilstein, Nicola:
Enhancing the Return on Co-Production in Online Communities.
SSRN
,
2012
DOI: https://doi.org/10.2139/ssrn.2120715
Bilstein, Nicola ; Matta, Shashi M. ; Hogreve, Jens:
Can I Get a Helping Hand? Maybe Not : Understanding Co-Production in Service Recovery Processes.
In:
Proceedings of the 21st Annual Frontiers in Service Conference. -
College Park, Maryland, USA
,
2012
. - S. 23
Bilstein, Nicola ; Fahr, René ; Hogreve, Jens ; Sichtmann, Christina:
Paying for a Higher Workload? : An Experimental Investigation of the Relationship Between Customer's Co-Production and Willingness-to-Pay.
In: Rita, Paulo
(Hrsg.):
Marketing to Citizens : Going Beyond Customers and Consumers : 41st EMAC Conference proceedings. -
Lissabon
: ISCTE Business School
,
2012
ISBN 978-9897-320-04-0
Bilstein, Nicola ; Matta, Shashi M. ; Hogreve, Jens:
Understanding Co-Production in Service Recovery Processes.
In: Mickelsson, Jacob ; Helkkula, Anu
(Hrsg.):
Innovative service perspectives : Proceedings from the AMA SERVSIG International Service Research Conference. -
Helsinki
: Hanken School of Economics
,
2012
. - S. 92
ISBN 978-952-232-170-1
2011
Bilstein, Nicola:
Co-Production in the Service Production and Delivery Process : Conceptualization and Future Research Fields.
In: Fließ, Sabine
(Hrsg.):
Beiträge zur Dienstleistungsmarketing-Forschung : aktuelle Forschungsfragen und Forschungsergebnisse. -
Wiesbaden
: Gabler
,
2011
. - S. 97-119
ISBN 978-3-8349-2748-4
DOI: https://doi.org/10.1007/978-3-8349-6592-9_5
Sichtmann, Christina ; Möller, Sabine ; Hogreve, Jens ; Bilstein, Nicola:
Kundenintegration 2.0 : Welche Faktoren beeinflussen die Kundenintegration in transaktionsbasierten Online Communities?
In: Journal of Business Economics = Zeitschrift für Betriebswirtschaft.
Bd. 81
(2011)
Heft S5
.
- S. 21-45.
ISSN 1861-8928
DOI: https://doi.org/10.1007/s11573-011-0487-2
Bilstein, Nicola ; Fahr, René ; Hogreve, Jens ; Sichtmann, Christina:
Paying for a Higher Workload? : An Experimental Investigation of the Relationship between Customer Co-Production and Willingness-to-Pay.
In:
Proceedings of the 20th Annual Frontiers in Service Conference. -
Columbus, Ohio, USA
,
2011
Hogreve, Jens ; Bilstein, Nicola ; Möller, Sabine ; Sichtmann, Christina:
Turning Lurkers Into Value Creators : An Investigation of Transaction-Based
Online Communities.
In: Srinivasan, Raji ; McAlister, Leigh
(Hrsg.):
Marketing Theory and Applications : AMA Winter Marketing Educators' Conference 2011. -
Chicago
,
2011
. - S. 263-264
. - (AMA Educators Proceedings
; 22
)
ISBN 978-1-61839-064-6
2010
Hogreve, Jens ; Laugwitz, Nicola ; Fahr, René ; Sichtmann, Christina:
Degrees of Co-Production and Willingness-to-Pay : An Experimental Investigation.
In: Garaus, Marion ; Weitzl, Wolfgang ; Wolfsteiner, Elisabeth ; Zimprich, Magdalena
(Hrsg.):
New Directions – New Insights : Conference Proceedings. -
Wien
,
2010
. - S. 77-78
Laugwitz, Nicola ; Hogreve, Jens ; Sichtmann, Christina ; Möller, Sabine:
Turning Lurkers into Contributors : What Drives Co-Production Performance in Online Communities?
In:
Proceedings of the 19th Annual Frontiers in Service Conference. -
Karlstad, Schweden
,
2010
Laugwitz, Nicola ; Hogreve, Jens ; Sichtmann, Christina ; Möller, Sabine:
What drives Co-Production Performance? : An Empirical Investigation of Online-Communities.
In:
Proceedings of the American Marketing Association SERVSIG Service Research Conference 2010. -
Porto, Portugal
,
2010
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